Technical Support

We are respected player in the Technical Support Services segment and aim to constantly deliver value in achieving the business goals of our clients. Helpdesk models are designed so as to meet the needs of individual customers for successful outsourcing outcome.

This includes:

  • Multi-layered Support Solutions: Voice / Email / Chat / Web
  • Enabling Tools: CRM, Knowledge-base, Remote monitoring

Ribeinfo's BPO services span across:

Telecom

  • Level 1 Support Services

    • Functional Usage Support
    • Provisioning / Installation / Configuration
    • Email / Chat / Web support services
  • Level 2 Support Services

  • Consumer Hardware / Product Support Services

  • IT & Software Support Services

For more information, please write to us at: marketing.tech@ribeinfo.com